Contact Us
FREQUENTLY ASKED QUESTIONS
Yes, at Pentarugs, we strive to ensure that the product you receive closely matches the image shown. However, due to the handcrafted nature of our rugs and variations in screen displays, there may be slight differences in color or pattern placement. These subtle variations are a hallmark of handmade craftsmanship and make each rug truly one of a kind.
Yes, many of our out-of-stock items are restocked regularly. Since our rugs are handcrafted, restocking timelines may vary depending on design complexity and availability of materials. We recommend signing up for restock notifications on the product page or contacting our customer service team for estimated restock dates.
At Pentarugs, your satisfaction is our priority. If you wish to return an item, please contact our customer service team within the return window specified on your invoice—typically within 7 to 14 days of delivery. The product must be unused, in its original condition, and packaged securely.
Pentarugs offers domestic and international shipping to most locations worldwide. During checkout, you can enter your address to see available shipping options for your region.
If you have special shipping requirements or questions about delivery to a specific country or area, feel free to contact our customer support team—we’re here to help!
Yes, all Pentarugs are handcrafted by skilled artisans using traditional techniques and natural materials.